General Electric Sr Systems Administration Engineer in Annapolis, Maryland

About Us:

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Centricity Business Hosting Services Team Systems Administration Engineer supports hosted environments within GE Datacenters. In this position you will troubleshoot customer issues that pertain to Operating System (Linux, OpenVMS, SQL, Windows) and Cache database as well as provide ongoing system management for clients.

Essential Responsibilities:

  • Primary focus of this position is customer support and interaction; therefore, candidate is required to possess superior customer service and communication skills.

  • The successful candidate will have demonstrated experience with the following: Operating system upgrades, Cache upgrades, TCP/IP configuration, knowledge of LAN and WAN networking concepts, working knowledge of scripting (DCL, KSH, Bash, Python), experience with storage subsystem configuration and volume shadowing.

  • Ability to analyze performance and implement system performance tuning changes at the OS and Cache level.

  • Additional duties include troubleshooting issues in the WEB MS IIS environment including SQL.

  • Ability to draw upon technical expertise to resolve customer system related issues. The technical expertise is provided remotely to customers nationwide.

  • Off-hours and on-call support will be required on a rotational basis.

  • Ability to maintain positive attitude and composure in a challenging environment during critical customer issues.

  • Ability to multitask and support multiple clients and system simultaneously.

  • Contribute to best practices in systems management on a data to day basis as well as have some skills with DB analysis and growth trending.

  • Work with other team members to continually improve our delivery and processes.

  • Communicate directly with team members/end users to diagnose and resolve issues. Qualifications/Requirements: Basic Qualifications:

  • Bachelor’s degree or minimum 5 years of work experience in network or system administration.

  • Minimum 3 years system administration experience with Linux and/or OpenVMS operating system.

  • Candidate should have a minimum of 3 years experience in a technical customer support role. Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics:

  • Advanced degree in a technical discipline

  • Working location in Boston, MA or Burlington, VT offices preferred.

  • Six Sigma certification or understanding of Six-Sigma principles

  • Technical project management skills

  • Proactive/resourceful

  • Ability to work West Coast Hours

  • Basic Networking experience

  • Ability to work independently with customers to resolve complex technical issues.

  • Ability to work within a diverse, technically oriented team setting is a must.

  • Ability to explain technical concepts to all levels in an organization.

  • Willingness to maintain appropriate internal and external documentation.

  • Ability to work on cross-functional troubleshooting teams.

  • Organized and detail oriented.

  • Limited travel may be required.#DTR Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open to all US citiesGE will only employ those who are legally authorized to work in the United States for this opening.