Wyndham Worldwide Quality Assurance Representative in National Harbor, Maryland

Quality Assurance Representative

Description

The Quality Assurance Officer works directly to deliver sales document presentations for new and existing owner purchases. They provide customer support through the follow up process and site customer contact. The QAO also provides feedback to QA Managerfrom document closing and sales presentation observations to identify training opportunities and maintain rescission and compliance.

Responsibility:

1

Review and Complete legal and sales related documents with owners

60%

2

Communicate patterns, trends, training opportunities and compliance concerns to QA Manager

10%

3

Provide post-sale customer service for sales retention and compliance

10%

4

Work with sales team for product knowledge and compliance training

10%

5

Other site duties as assigned by QA Manager

10%

Qualifications

- Ability to prioritize and organize tasks required to manage team

- Ability to influence

- Experience within a leadership role and managing others

- Excellent communication and interpersonal skills

- Strong conflict management skills

- Basic computer skills

- Excellent verbal and written communication skills

- Expert contract standards experience preferred

- WVO product knowledge preferred

- Bachelor Degree preferred

Job: Quality Assurance

Primary Location: United States of America-Maryland-National Harbor

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: Mar 26, 2018, 11:13:12 AM

Requisition ID: 1804763

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.