Navy Exchange Services (NEX) SALES CLERK (GARDEN SHOP) in PATUXENT RIVER, Maryland
Title: SALES CLERK (GARDEN SHOP) Location: United States-Maryland-Patuxent River Job Number: 180000RB
Job Summary: Sells merchandise and provides technical and/or specialized knowledge of plant care,seasonal growing schedules, garden supplies and a full range of outdoor living merchandise. Provides assistance which anticipates and exceeds customer expectations. Duties and Responsibilities: Carries out policy of courtesy and service. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. - Provides advice and assistance to customers in the care of houseplants, perennials/annuals, foliage and tropical plants. Is familiar with the season schedules and gardening procedures for their local area and has knowledge of the moisture, temperature, humidity, and ventilation requirements needed to encourage healthy plants and growth. Provides proper care and watering, fertilizing, etc. of merchandise. Possesses general and/or specialized knowledge of pesticides and herbicides for the control of common houseplant diseases, plant insects, and weeds. - Possesses general knowledge of outdoor living merchandise to include pool equipment and chemical, spa's, fountains, masonry items, lawn care equipment and accessories. - Advises on new related or special order items in which the customer may be interested, or those items not readily seen. Uses manufacturer's catalogs to obtain required information. - Operates a cash register following established cash control and cash handling procedures to include, but not limited to maintenance of change fund, daily cash report, ensuring end of shift balance. - Sets merchandise and displays following instructions received. Replenishes stock, sells merchandise and maintains order and cleanliness of sales and storage areas, supplies and necessary equipment. Assists in recommending merchandise and advises supervisor of slow moving and damaged items. - Uses entire visual merchandising program/package to maintain current signage throughout the Garden Shop/Center area. - Assists in taking inventory at required intervals and in taking periodic stock counts. Maintains current pricing using appropriate supporting documentation. - Processess a variety of cash register operations to include but not limited to layaways, DPP, refunds, etc., as per local directives or established procedures. - Work is performed outside or in a greenhouse, and is exposed to all types of weather. Must be able to lift heavy objects up to 50 lbs. such as bags of fertilizer, soil, etc. - Adheres to applicable fire, safety and HAZMAT regulations which may include required safety attire. - Performs duties independently within the framework of prescribed procedures, following directions from supervisor of the manufacturer's label, as appropriate. Discusses unusual problems with supervisor and recommends solutions. - Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE: 6 months responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.