Wyndham Worldwide Banquet Server in Queenstown, Maryland

Banquet Server


Banquet Server

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

General Requirements:

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.

Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.

Bartending duties

Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

Set all tables according to hotel standards.

Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.

Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

Prepare room according to BEO and the various meal functions.

Follow all money handling procedures when serving the guest.

Know and use “suggestive selling” techniques.

Know the menu items for each function served and able to give accurate descriptions.

Ensure overall guest satisfaction.


Education & Experience:

High School diploma or equivalent and/or experience in hotel or a related field preferred.

Must possess bartending skills

Physical Requirements:

Flexible and long hours sometimes required.

Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Job: Food & Beverage

Primary Location: United States of America-Maryland-Queenstown

Employee Status: Regular

Schedule: On-Call

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Mar 6, 2018, 6:37:49 AM

Requisition ID: 1803461

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.